Customer Reviews
Scam extended warranty: I owned my 2023 Odyssey for 3 years and 1 month and when I cashed in the unused 7 year extended warranty policy, I got back 45%. I was told that the policy was prorated when I bought it but that match just doesn't add up.
I had a great experience a few months ago when I bought my first new car from Diana at Manchester Honda! She was very supportive in my decision in the car that I wanted, was very open in answering any questions that I had as a first time buyer, and helped my find the car that I know I’m going to have and love for next 20 years hopefully! I highly recommend going to Manchester Honda and talking with Diana about purchasing a Honda!!
Whoever the service manager Tom is needs to work on how he speaks with the general public. I own a 2019 Honda Accord with an open recall… I was notified of this recall over a year ago by my insurance company. I’ve been told by the dealership I need to wait for letters from Honda, which I’ve received all three my car is currently experiencing issues related to the recall, this service manager me was rude to me and acted as if I was a child on the telephone. This recall is because cars catch fire and other major ... Read More DealerRater - Jul 20, 2024
I visited the store to get more information on CRV Sport Hybrid Touring, on the first instance i felt the sale agent did not knew why i came.. while booking appointment they took all the information required , sales agent shud have the complete information of the customer whom he is going to attend. i visited Toyota Dealership on the same day and found a contrasting experience. The sales agent exactly knew why i came...he initiated the conversation appropriately.
While my conversation with Kelvin started with him asking me what i was looking for , it was fine ...some of the ... Read More DealerRater - Dec 25, 2023
Professional, respectful, and knowledgeable. Taught us about the crvs we were looking at and helped us to pick the one with everything we needed/wanted. Highly recommend this dealership.
Worked with James Palmer. He was very professional and knowledgeable. He was very accommodating and worked around our schedule. It was a pleasure dealing with him and With Manchester Honda.
Called to schedule recall service. Was told earliest they could schedule that was Jan 2024. When I asked if I should wait that long for a recall, he stated “ I didn’t say that”. But at same time he didn’t tell me not to wait, only that he would schedule me for Jan. Recall has to do with brakes. He was rude and very condescending. I will never do business with them ever.
Scam!! My daughter brought in my Civic for a slow tire leak, she was advised by Tech Stephen Everitt, it needed a new TPMS sensor because it was leaking. Anyone who knows anything about cars should know that TPMS sensors have a rubber grommet around its threaded neck that seals inside the tire rim to prevent air leaks but the service dept. would make very little money on that simple repair and therefore, it’s much easier to BS the customer into paying $190.00 plus tax for an “Aftermarket” sensor that comes with new parts. It seems to be common practice ... Read More DealerRater - Sep 5, 2020
My wife went in for an oil change and tire rotation. The tires were never rotated, the oil change was standard, and, at 40,000 miles they took advantage of her and supposedly changed her brake fluid. I have never heard of such a thing. I have never owned a vehicle that required changing brake fluid and probably never will. It is a closed hydropic system and should not prefer need changing. The people that make commission on ripping off uneducated people disgusts me. I am sure this review does not make any difference to the greediness of the dealership but it ... Read More DealerRater - Jul 16, 2020
My daughter called their service department to get a quote to mount and balance 4 new tires she purchased and perform a 4 wheel alignment. She received a voicemail from “Gayle” who quoted her $25.00 per tire for mounting and balancing, $8.00 per tire disposal fee and $99.00 for the alignment for a total of $231.00 plus sales tax for a grand total of $245.67. What a RIPOFF! None of the shops she contacted was charging anywhere near $8.00 for disposal. To add insult to injury, “Gayle” said she needed to drop off the car because they had a “Skeleton” crew. My daughter can’t be without a ... Read More DealerRater - May 4, 2020
I went for B-1 maintenance and you did an oil change and tire rotation which was fine. The checklist was just a "LOOK-SEE" I'm sure. YOU had the audacity to charge me $173. WHAT A RIP OFF.
To add to the travesty, the mechanic Jim DID NOT RESET maintenance code so I returned to the parking lot and went in to get him. When he was in the car he didn't even understand what he had to do. It was a HIT-OR-MISS process. What a joke. My car had 8600 miles when all this happened.
The checklist items ... Read More DealerRater - Feb 3, 2020
I had the best experience buying a car here. Affordable vehicles, great interest rates, experienced sales personell (Vroom is the BEST). So happy! Thank you Manchester Honda.
My wife took her 2017 CRV for a recall and oil change. The appointment was @ 9am and she advised that she needed the vehicle y 3 PM. Received a call at 2:35 PM that the service tech was just picking up the call. Was advise that it should be completed y closing. Why have an appointment if it will not be honored? They dont hesitate to sell you vehicles, service them poorly.
Bought my Honda CR-V here and was an excellent experience, however, i made an 8:30 am appt For an oil change and when I got here they told me it would take 2-3 hours. He said I was scheduled for just a drop off not a scheduled time even though someone had called me the day before to confirm my 8:30 appt. I’m furious. They should at least tell you when you make appt. how long it will take. Very disappointed in how they run their service department
Made an appointment for 9 am for Airbag Recall that said on the paper only less than a hour fix. ASHELY said you can pick up the care at 430 pm for an hour repair it takes 7 and half hours.I guess they don't honor appointment!! Won't be back there again maybe the should put in airbags that don't explode.
This is an unconventional review in that we did not buy our most recent car at Manchester Honda - but we wish we had! We were thinking of buying a Toyota this time just for something differen, but got fed up with the pushy, sleazy salesmen we had to deal with at the toyota dealership and were discouraged at the entire process. We had a very good experience with Manchester Honda the last time we bought a car and decided to go back there for that reason, especially because of the no haggle experience. We worked with Eli Mara who ... Read More DealerRater - Aug 3, 2017
On October 16th I received a confirmation call verifying my appointment for the morning of the 17th. I went to Manchester Honda and ask for Zack. While waiting I noticed my name displayed on their appointment whiteboard. I was informed Zack was out, but another associate would take care of me. When that associate looked up the vehicle for which I made the appointment I was told it was out on loaner, received a handshake and a hardy "Have a Good Day"!
Why the heck did I make an appointment and drive 25 minutes to get stood up? This ... Read More DealerRater - Nov 18, 2016
We purchased a new Honda Civic at Manchester Honda recently. It was a pleasant and smooth process to buy the car that was right for us. We appreciate Manchester Honda's "plain and simple pricing". Our salesperson, Dan Jorgensen, was very friendly, helpful, and professional. We definitely recommend him as a salesperson.
Our car buying experience was amazing, positive, and genuine. Dustin Kerr was our salesman. He was excellent, he made things so hassle free, he was upfront, honest, and knowledgeable. He took his time to explain different options as well as ensuring all aspects of new car sale was handled meticulously. Dustin we are grateful for your time and assistance, we definitely recommend both Dustin Kerr and Manchester Honda for excellence and service.
Jack Doyle was very easy to work with, explaining my lease options and no surprises when I picked up my car. I made my appointment with him for a Friday afternoon; the paperwork was ready and waiting. I signed for the car, was given a brief overview and drove away in record time. Overall a very good experience.
I came to get an oil change un-scheduled. The oil change was done quickly and correctly to my satisfaction. The mechanic came in and reviewed everything with me before letting me leave the building.
I Always receive excellent service, staff is friendly and helpful. I will be back and definitely will recommend Manchester Honda to my friends and family.
3rd civic new in 7 years. Always a good experience from ( sales Ellen)) to excellent service. I would highly recommend. Honda to a friend. Thanks again Robert.
Scott made me feel at home and was very informative. This was my first experience with Manchester Honda. I will be back and would recommend.
The Service is always courteous and prompt. The technician, Ed, gave a through explanation of the work to be done. The waiting room is nice too
Excellent customer service and friendliness. I met Wes as soon as I came in and he was very helpful and informative. He did and excellent job
We like the no haggle pricing, straight forward, easy to understand paperwork, non-aggressive sales style, welcoming environment and low bottom line prices. If you enjoy spending hours of haggling and having salespersons crawling all over you pressuring you to buy, this isn't the dealership for you. I highly recommend Manchester Honda.
When I arrived I was taken in right away. The service person was very helpful. He checked it out and went over everything that I wanted to be done. He was very friendly and had a wonderful smile that made me feel comfortable with letting them work on my car. I just got the car home and everything seems to be great. Thanks to all
Manchester Honda is a great dealership. Anytime I bring my car in for servicing, the service tech are always friendly and helpful. I bought my car here 9 years ago and it is still going strong thanks to the excellent service I have received.
I bought a new Civic from Ellen Crawford 3 years earlier, and she made it such a pleasant, no-hassle experience that when we were ready to trade our 11 year old SUV, she was our first choice. We stopped in unannounced one day just to look around because we were in the area. Ellen was very gracious, and spent the entire time before her next appointment to find us the perfect used vehicle with the room we needed, a 2013 Odyssey. When it was time to pick up the car, everything went like clockwork. It couldn't have been easier. And the icing ... Read More DealerRater - Dec 13, 2015
This is the best car dealership I have ever worked with. Always professional, friendly, and very importantly, honest and with integrity. From the moment you drive into the service bay to the time you checkout to pay, the experience is smooth and effortless.
Service Tech greeted me promptly and was very helpful. I have a Guiding Eyes puppy that I am training and who was with me. He treated me and the puppy with respect. He also called to let me know of the car's status and what else could need to be done soon.
I'm writing this review a few years late, but wanted to let the world know what a joy it was to work with TJ in picking out, test driving, and purchasing my Civic. He is professional, personable, knowledgeable and overall a pleasure to work with. Thank you for such a wonderful experience, looking forward to coming back to Manchester Honda in the future. TJ Rocks!
Work on my Honda Accord was completed as promised and on time. Service advisors and cashier were helpful and kept me informed of progress of work.Thanks.
Manchester Honda's "no haggle" policy was just the beginning of a thoroughly enjoyable and informative car buying experience. Dave Babella was patient without being condescending in guiding me through the process of buying my new 2016 CR-V and Kim was thoroughly knowledgable in explaining the many features of the car. I would (and will) recommend Manchester Honda to friends and family looking for a new or used vehicle.
This was my first purchase at Manchester Honda. My salesman was Dan Yorgensen. I dreaded the idea of buying another car. The trade in, the haggling, the finance manager. When I walked into Manchester Honda and spoke to Dan he told me right off the bat that none of that would occur. I decided on a car. Got approved for it, then found another Honda I wanted more for a little more money. Dan was so good about it! I felt so bad! No problem though. Dan took care of it and I drove it home the next day! I ... Read More DealerRater - Nov 6, 2015
I took my 09 Honda into the service dept and as always , had work done on time ,received a call from the dept.that my car was ready....and left as a happy customer of Manchester Honda......
This is the 4th car we have purchased at Manchester Honda. No pressure and great service seal the deal. We will be back for more.
It's nice to be greeted so professionally, quickly and the service is always the best. My car needed the recall but also had another issue which could not be handled during this visit but was very clearly explained to me. No hesitations bringing my car in.
As far as car dealers go, Manchester Honda has been great to do business with. I am on my 3rd car overall. Their service department is efficient and fair.
The salesman, Mark Allen, was excellent and gave me the information I needed. He has followed up and addresses a concern I had. Will call me again.
Was pleased when the service door opened at 7:00 am sharp! Work was finished whentechnician said it would be. Price was a little high ($74.) for an oil change and tire rotation.
Recently purchased a 2015 Honda CRV from Manchester Honda. Looking to replace a 12 year old car with a safe and reliable vehicle. This is the forth and last Honda. The experience has been very disappointing with problems with the vehicle from day 1. A 30K mistake. Just want to resolve this issue and move on. Honda should not continue to sell this car with known problems that the dealer is hiding.It has gotten to the point where the dealer is tired of seeing me and the same with them. Have made multiple attempts last time called put on hold for 18 minutes ... Read More DealerRater - Sep 20, 2015
My husband and I went to this dealership to see a Honda coupe. we saw on the website. Unfortunately we were too late and it was sold.. Our sales rep Amanda Lavoie helped us in looking at another car. I was amazed at her knowledge of the various cars, she helped make the experience enjoyable and not stressful. She mentioned she was new into this business and I agree that she is a perfect fit. I hope she is still there in 2 years when I will be returning. I also want to credit the manager who I felt offered a ... Read More DealerRater - Sep 16, 2015
The finance rates very high even I had more than 800 credit score and the value of my trade in very low other dealers value my car 3000 more than what they offert , they lost a customer . One week after their lower the price of the car than I like but was to late I found better deal I Acura of Manchester.
Getting to the service area is a maze! However, once you pull up to the doors, Manchester Honda's very professional staff takes over. The time estimate of the service to be done was relatively accurate. Waiting area is very clean, but I do wish there were more pictures on the white walls!!!! Honda Company policy to keep us bored??? Nice play area for children...great idea to keep the little ones occupied with colorful toys and activities.
Manchester Honda is always the place to buy your Honda and have it serviced. The service area is always so organized and exceeds my expectations on timerfficiency.
Even on a jam- packed day - the garage bays were full from the airbag recall notices (which was my scheduled service) they surprised me by getting the oil change/service check-up done too which had inadvertently not been scheduled. Saved me a return trip..
In the meantime, I shopped the new HRV. compared it to the Fit, with the help of salesman Tim Batson I honed down what level I could get ... Read More DealerRater - Aug 29, 2015
Came in to get an oil change and tire rotation, and they told me I didn't need an oil change yet. This impressed me because they could have said nothing and just changed the oil anyway. They were extremely nice and finished quickly. I highly recommend the service department here.
Manchester Honda always provides us with excellant care & service. From Sharon answering the phone, Tim Batson our sales rep, the finest service department to Maria at the cashiers window. All go above & beyond to make sure our Honda experience is the best. Even though there are Honda dealerships closer to where we live we would not even consider buying anywhere else but Manchester Honda!!!!
Thought I had a great experience until I tried to express disappointment that there was a dent on my car that they did not inform me of and the new car sales manager, John Casey, yelled at me for even insinuating That they had been dishonest. He basically called me a liar and told me I probably did the damage myself even though I have picture poof that is time stamped with the dated I picked up the car. He was very rude to me, kept interrupting me, and would not listen to the point. I was trying to make. ... Read More DealerRater - Jun 30, 2015
We bought 2 Hondas within two weeks from Dan Yorgensen. He did an excellent job, and my family is very pleased with the over all experience of Manchester Honda. We will continue to recommend them. And Dan-don't be surprised if people come in asking for you as we have referred your name to several people.
I was shopping in the area and my intention was just to look at a Honda to see what type of car I was interested in buying, not that day but later on. Dan "the Man" was the "Man". He did not tell me what was best for me nor did he tell me what I could afford. He simply listened to me and showed me all of my options. He was very, very patient and answered all of my questions. By the time I left the dealer I was ecstatic that by the end of ... Read More DealerRater - Mar 17, 2015
I went to Manchester Honda to value my trade and look at leasing a new SUV. The value for my car was fair and they proceeded to pull up some PowerPoint saying how they don't make commission on sales and they have the lowest price since they don't negotiate. I left the dealer and researched other dealers in CT getting other prices. Manchester Honda was the highest prices dealer in the state. When I called them back to give them the opportunity to beat the price, they would not even play ball. I think the salesmen at this ... Read More DealerRater - Mar 14, 2015
Dan Yorgensen was the sales person whom assisted us when leasing our brand new CR V. He explained all of our options and was very professional and courteous to us and our children. It was a very smooth and stress free transaction. We met with him on a Thursday evening, and Friday we drove off in our SUV. We would highly recommend Dan to anyone looking to buy a Honda. Also Kim Cummins was very pleasant and thorough when giving us a tutorial of our new CR-V.
I made an appointment to test drive a car. When I got there it was not there one of the salesmen had it out on "snow duty". No apology for driving miles for nothing. All he said is "Um yeah I don't know why that happened." I waited 15 -20 minutes for another to test drive and the car was filthy inside. A second one with water bottles and dog hair. The sales men himself said, "Yeah, that is disgusting". The salesman was not really friendly. While I was waiting a man off the ... Read More DealerRater - Mar 6, 2015
I have leased 6 Honda's from Manchester Honda. From my first time Mr. Barao has always treated me and my wife with respect and honesty and no pressure. This to me is why I keep going back to John and Manchester Honda. This treatment is why Manchester Honda has retain my wife and I as customers.
By the time I got to Manchester Honda, I was about two months into my car search and I was very exhausted and frustrated from the many dealerships that I had previously visited.
My boyfriend bought a car a couple of years ago from Frank at Manchester Honda so I decided to see if he was still there. I did my homework before hand and I went in ready for business.
The process was so quick and painless, I was so thankful! Frank did not hassle me about using my own credit union at all, which was so nice. He ... Read More DealerRater - Feb 21, 2015
Recently purchased a "pre-owned" Fit at Manchester Honda; this was our second purchase from salesman Dan Yorgensen. Even though this purchase was used, Dan handled everything with the efficiency, transparency, friendliness and courtesy we had experienced during our earlier (new) purchase. Dan coordinated the purchase and installation of snow tires with the service and parts departments, prior to our legally owning the car, so that the car would be winter-ready at delivery. Had a few qualms about purchasing a used car with a limited warranty, but the Manchester Honda inspection checklist insured that everything was in order, and ... Read More DealerRater - Feb 11, 2015
I bought a used Toyota Camry from Manchester honda and it had a couple of issues with it but Dan my salesman and Allen the used car Manager were right there for me and took care the those issues and continue to work with me. I would call that above and beyond the call off duty. I wouldn't go any where else. Like any other business hometown and local us where your gonna get service and loyalty. Great people great experience .
I cant say enough about the customer service I received when I visited Manchester Honda. From the moment I walked through the doors everyone was welcoming and very pleasant. I will definitely be recommending Manchester Honda to anyone I know in the market for a new car. Mark Allen was the best !!!! He went far and beyond to help me get the car i wanted and didn't make me feel like just another "body" walking through the door.
Overall our experience at Manchester Honda was definitely a pleasurable one. Jack was very friendly and did not make me feel like I was pressured to buy the car if I didn't want to. I ended up purchasing the car and Jack was very helpful. I would definitely recommend Manchester Honda and Jack to a friend.
I loved this dealership. The dealers are very friendly and everyone there helps you make a really good decision for your car. They don't work off of commision either, so they don't try to get you to buy newer cars. Love Erik as well! He was so helpful and amazing !
The people that we dealt with at Manchester Honda were wonderful! They made the experience of buying a car a pleasure. From the moment we walked into the showroom everyone was very nice, helpful, and personable. I thought the test drive was great to show you just how well the vehicle drove and had to offer. They were all willing to work with me to make sure I got exactly what I wanted without being pushy or a "typical" salesman.
I did a fair amount of internet research on Honda CR-V, so I was well prepared when I walked into Manchester Honda and met Dustin. I really like their simple and hassle-free sales approach. We spent the entire time discussing the model/features that I needed, instead of frustrating back and forth price negotiation. Dustin understood my driving behavior and preference and have me realized I didn't really need the brand new 2015. I couldn't be more happy with the 2012 low-mileage I purchased, and saved the 5K over the 2015 model.
From the time we entered to the time we left our experience was amazing. Courteous and honest sales and assistants all the way around. No one pressuring you to make decisions. This definitely changed my attitude towards Manchester Honda than what the stereotypical "deal" attitude is. Will definitely purchase next vehicle here if needed, and will direct people there in the future! Thank you!
Was looking for a specific model Honda, a certain number of miles and amenities. Found exactly what I wanted at this dealership. Was set up for an initial appointment with Dan, went for a test drive, talked over options and I decided it was THE vehicle and we finished the paperwork process seamlessly at that same appt. I had pre-approved financing, but they were able to beat the interest rate I had procured on my own, so I applied directly with the dealer. I came back a second time to finalize the paperwork deal and to go over my vehicle ... Read More DealerRater - Jan 16, 2015
Buying or leasing a new vehicle can certainly be stressful and filled with trepidation. At Mancester Honda, the process is just the opposite. A simpler but competitive sales approach is used which eliminates any price haggling and undue stress. Add to that a friendly and professional staff and the experience is all the better.
Over the years, I've purchased and leased numerous vehicles from Manchester Honda and have always been pleasantly surprised at how well and smoothly it goes. Erik Busher has been our sales person for many of these and we have always found him to be friendly, ... Read More DealerRater - Jan 14, 2015
I took the trip all the from NY to Manchester , luckly the trip was worthed. They are in Manchester Honda straight forward no time for B.S. I would recommend this place to a friend.
Unlike other dealers we visited, this one uses a No-Haggle pricing policy. I was skeptical at first, but armed with pricing info from TruCar and other resources, I got an extremely low price right off the bat. There was no stressful negotiations with some aggressive sales manager. There was a level of trust that I felt, that this dealer gave us their best price and was not trying to beat us out of the most dollars he could. Our sales reps were more concerned that we get the right car and understood the features, rather than score the biggest commission ... Read More DealerRater - Jan 3, 2015
I wanted to do business with Manchester Honda based on my experience with their service department and the work they did servicing my 04 Element. After doing some web browsing I had some very specific ideas for what I wanted, and I didn't think the Manchester shop had what I wanted but given their record I wanted to start my shopping there. The staff greeted me promptly and within minutes served coffee ( a nice touch ) and introduced me to Dave, who was professional and knowledgeable. I hadn't walked in expecting to buy a car, but did that day, and ... Read More DealerRater - Dec 30, 2014
My entire experience at Manchester Honda was wonderful. All of the staff members that I worked with were so friendly and helpful. I never felt pressured or rushed. Would definitely recommend!
The experience at Manchester Honda was awesome. Thank TJ for making it a great experience . Very professional and a great attitude . Will definitely recommend this dealership. The price is right and this dealership definitely offered a great trade in price . Thank to Cliff as well for showing me how to set everything up in my car . The whole staff is very friendly pleasant atmosphere !!!
2013 ridgeline 15k miles under FACTORY warranty, they want to charge for adjustment of glove box because light stays on, said if I bought there they would "good will" the repair. We'll see what corp. Honda, BBB and DMV thinks about this. CROOKS, Stay Away.
Walked in and felt very welcome. Staff was friendly and nice. Bill Noelette was not who I booked my appt with but he had all my info. He explained how Manchester Honda's service & sales program works. The name of it (Plain & Simple) says it all. He followed up with me via phone and text so I knew where I was during the entire process which was quick and easy. I would recommend them to a friend. I had to take the car in for service and they were friendly too. Thanks Bill. - JJ
Bill was very helpful in steering us to the vehicle we ultimately purchased. He had previously sold my daughter her first ever new car and we had a great experience then. I would definitely ask for Bill again. He was professional but down to earth. He was aware that I knew exactly what I liked and didn't like. And when I contacted him to make sure something we had talked about would be taken care of prior to pickup, he laughed and said he had just done so. After picking up the car we noticed the purchased VIN etching ... Read More DealerRater - Apr 25, 2014
My experience at Manchester Honda has always been great. When I bought my Civic in 07 I went to another local Honda Dealership thinking I could bargin them down from the price I was given by Manchester Honda at the time. Little did I know that there were a lot of hidden fees involved in my sale. They even promised me something and never actually did the work.
My experience with Manchester Honda was completely different. I worked with Frank who is great. Very Knowledgable and never pressured me. Knows his stuff. The whole place wants to educate you on their ... Read More DealerRater - Apr 8, 2014
Manchester Honda provided an easy no hassle car buying experience. Bill Nolette did a great job explaining all the features of the care I was interested in. From start to finish the process was easy with no hassles or sales pressure.
I am very happy to buy a used Honda civic from Manchester-Honda. A reliable dealer. The customer service was good. No hidden charges were applied. BUT they didi not give me fair idea about the anti-theft system. It unnecessarily cost me 180 dollars.
This was a no pressure, no hassle process. We've always trusted the Honda name, and went looking at other comparable models to see if any other brand suited our needs. We were not impressed with the other vehicles we test drove, so we came back to Manchester Honda, where we were dealt with openly with a no haggle price that was very fair. We'll continue to do business with Manchester Honda as their service department is second to none, and their friendly, knowledgeable staff are easy to work with.
I came in to trade my 2010 Accord in for a 2014 Accord and heard all of the great reasons from Jane why I should consider the Crosstour instead. With being a contractor and all of the miles I put on my car, it was definitely the right decision to upgrade to the larger vehicle for more storage and comfort. I bought the car from across state lines, and everything was handled without any issue with getting my car registered and insured in Massachusetts. Jane was very helpful, and I experienced no pressure through the entire purchasing process.
We have had wonderful positive experiences since buying our 2010 Honda Civic in July 2013.
Our salesman, Jarrod Novak, was a very pleasant and extremely knowledgeable individual who promptly answered all of our questions including our e-mail correspondence.
We attended the super picnic luncheon. We have already used our free oil change and had our tires rotated.
My wife, Carol, and myself are both senior citizens who have had experiences with many dealers in the Hartford area. None of which can compare to Manchester Honda.
Because of a salesman like Jarrod Novak, Manchester Honda, deserves an A++ rating. We have already expressed ... Read More DealerRater - Mar 12, 2014
Jarrod Novak is by far the best salesman I could have asked for. His knowledge about the vehicles was extraordinary. He answered all of my questions, and I walked away knowing everything about the CRV. I felt no pressure from him to purchase my car, and he did not call me repeatedly to get me to buy.
As a single female, car shopping can be overwhelming especially because sales people tend to take advantage of females buying cars. When I met Jarrod I felt comfortable, and I instantly began to trust him. I knew that he was the person I ... Read More DealerRater - Mar 12, 2014
My wife and I were very much impressed by the professional attitude of Jarrod toward the customer. He was very polite, prove a lot of knowledge regarding the product ( in our case was a new Honda Accord car). He have explained in detail all the advantages that the Manchester Honda Dealer and Services provide to the customer. In our search for buying a new car we have visited many car dealership; ( for ex: Toyota in Enfield and Manchester, Volkswagen, Honda in Enfield, Ford dealership, etc.). The decision to buy the car at Honda in Manchester was because as we mention ... Read More DealerRater - Mar 11, 2014
I have purchased 3 used vehicles in my lifetime and my experience at Manchester Hoda was by far the best. They are friendly, understanding, and non-judgemental. I had some financial issues but that never stopped Erik or Jarrod from helping me get into a reliable,affordable car.I had numerous communications with Erik and Jarrod throughout the process, and even now that I've had my car for almost a year. I still receive notes, and check-ins from Jarrod.It's definately not your typical car dealer experience.Thank you Erik and Jarrod!!!
I found Erik to be a friendly and knowledgeable salesperson. He was able to answer all of my questions and returned my phone calls in a timely manner. No high pressure was used and I appreciated that approach. This is the fifth Honda I have purchased from this dealership and I have always been extremely satisfied with the product. Another reason why I have continued to stay at Manchester Honda is that their service department is outstanding.
Kris was excellent to work with. He listened to what I wanted in a car and how much I was willing to spend. He showed us all the cars we wanted to see and offered a test drive for each. He explained every piece of the contact and carefully went over all the options. He thoroughly explained the warranty's for the car. I was impressed that he had the car ready two days later! I would highly recommend the dealership to anyone looking for a new or used car.
This is my 3rd Accord from your dealership and the 2nd one from Jack. I have always appreciated the hassle free experience. I have also recommended your dealership to others. My niece recently purchased a Civic from Jack. The $300 discount for repeat customers is a nice incentive but in my opinion the incentive for a proven multiple repeat customer could be a little higher. thank you ...diane
I had an excellent experience at Manchester Honda. Price was very competitive and did not have to haggle. Ellen Crawford was great. Her communication was exceptional and she kept me updated throughout the whole process. She worked to get the financing I wanted and made sure I did everything I needed to do to pick up the car as soon as possible. In addition, Ellen remembered little things that I said and seemed to genuinely listen when I spoke, something that doesn't happen often at many dealerships. Overall, I am quite pleased with my experience and very excited about ... Read More DealerRater - Feb 28, 2014
I went into Manchester Honda in need of a car quickly because my car was having major mechanical problems. I really liked the car I had and was not happy about having to replace it and was in a pretty sour mood. I was greeted quickly and told a salesperson would be right with me. Then I met Jack. His upbeat personality and enthusiasm quickly turned this dreaded task into a pleasant experience. After telling Jack my sad story, he promptly showed me a CR-V in exactly the color I wanted even though I hadn't discussed color with him. ... Read More DealerRater - Feb 27, 2014
Perfect service they always exceed my expectation and I am always pleased I just bought my third used vehicle from Manchester Honda. I'll never go to another dealership
It was a relaxed experience and efficient. This price of the vehicle was a bit high, however, Internet research showed that it was within range. Thank you.
Best buying experience I have had at a dealership. Paul was very knowledgeable, efficient, and courteous, as well as all the staff. Never felt pressured to buy. Vic was very thorough in explaining the vehicle features. Will recommend this dealership to family and friends. Special thanks to Stephen Cohun for all the help.
I went to Manchester Honda knowing exactly which brand, style and color car I wanted. Shawn Dombek was excellent. I got to test drive both of my choices and then decided on the 2014 but wanted a black interior. Shawn got me the car in exactly the color and interior that I wanted. He even traveled far to pick up my new vehicle. Shawn explained everything about the warranty in a clear and concise manner so I was about to make the right decision for me. Shawn was professional and provided me with great service and would highly recommend to everyone ... Read More DealerRater - Feb 25, 2014
overall very good! I would recommend your to anyone! I never felt pushed the dealership was very friendly there is an excellent supply of cars to choose from both new and used in both in excellent condition! Done
Very good experience, the car is awesome and I loved it. Definitely would recommend it to my friends. Dave was really helpful. He did everything so fast and explained about the warranty really well to me.
Why did I come back when I knew it wasn't the absolute rock bottom price? Because it was a fair price, with no hassles. This is my second purchase at Manchester Honda. No bait and switch or "let me talk to my manager" sales tactics. No high pressure anything. Just normal. The way it should be.
I bought a new CRV in August 2013. Extremely happy with the car, dealership and Dave. Very professional and most of all trusted Dave so much that my husband bought a 2014 CRV this week and we chose Manchester Honda and Dave. Another great experience and we love our CRVS!!!
Erik knew the honda product and was very helpful, even knowing initially I probably would not purchase car on that visit. I had done my homework so was very familiar with product walking in the door. The purchase price, although I felt a little high, was fair enough in end based on subsequent visit to another honda dealer, and the included Manchester Honda limited lifetime warranty. Everything was done on a very timely basis, very unusual in my many occasions of buying cars over the years!
Would also like to compliment Ashley who further explained the car features after delivery. ... Read More DealerRater - Feb 23, 2014
Tj was wonderful! This was my first time purchasing a car at Mancheater Honda and my expierence was great. Tj was so polite and honest he made it so easy and stress free for me. My brother was very impress he said Manchester Honda was the best dealership he ever had to deal with. Thank you so much TJ it was a pleasure! ??
I just bought a 2011 pre-certified Honda Accord from Jane Smith at Manchester Honda. I worked with Jane for a few months to find the right car. She was always very friendly, patient, professional and accommodating. I really enjoyed working with her and liked the fact that I didn't feel pressured. I really like the "no hassle" pricing policy. It was great to buy a car and trust that I was getting a fair price. I would highly recommend buying a car at Manchester Honda and would highly recommend Jane Smith!
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